Why
Us
In line with the CQC Quality Statements, Herts Healthcare ensures that their quality service delivery is Safe, Caring, Responsive, Effective, and Well-led across the vulnerable individuals from ages 16 and above using the Best Interests where Herts Healthcare staff make decisions on behalf of vulnerable individuals who lack mental capacity as addressed in the MCA (2005).
Our Service
OUR SERVICE
Our
Collaboration
Herts Healthcare specializes in collaboration with service users and their families, professional teams ie social workers, specialists practicing nurses, psychologists, psychiatrists, physiotherapists and medical specialists, and the rest of the MDT (multidisciplinary teams) across the health and special services, regulatory authorities i.e. CQC (Care Quality Commission), Hertfordshire County Council.
Community
Engagement
Is there anything you enjoy doing? Don’t worry. Herts Healthcare will find you the right care professional to support you and keep you company and engaged in your favorite games, traveling to different places, engaging in various indoor and outdoor activities i.e. a walk in the park, cinema, leisure centers, bowling, sporting, puzzles, games, art and craft, painting, bus rides, train rides, hospital appointments, shopping, etc.
Corporate Statement of a Good Practice
Herts Healthcare Professionals are trained to the highest clinical standards and will work alongside your personal doctors and health teams to ensure you are receiving the best possible care at home from people who share your hobbies and interests and are passionate about helping you and your loved ones.
Professional Training
Herts Healthcare Professionals are trained to the highest clinical standards and will work alongside your personal doctors and health teams to ensure you are receiving the best possible care at home from people who share your hobbies and interests and are passionate about helping you and your loved ones.
Believes
Herts healthcare believes that, for services to be effective, they should be based on sound values and principles and an understanding of the fundamental and individual needs of service users. The Service Values are as follows:
The right of individuals to be left alone or undisturbed and free from intrusion or public attention into their affairs. This is taken into account in the formulation of Care Plans, and will only be overridden in exceptional circumstances, and with the knowledge of the service user or their advocate.
Service user confidentiality is, wherever possible, maintained. On occasion, it will be necessary, for the benefit of the service user or others to share personal information with either other professionals or organisations. Where possible, service users are consulted and their views are taken into account. (Also see Section 2.2 of the handbook relating to employees’ conduct concerning confidentiality).
All individuals, whatever their circumstances, have the right to be treated with dignity and Communication Service users have the right to be heard and to be fully informed on all aspects of their care.
Methods of communication are appropriate to the particular abilities and experiences of each individual and are tailored to each particular set of circumstances.
Independence Service users are enabled to act independently. Services are aimed at maximising the individual’s capacity for self-care and mobility.
All service users are entitled to make decisions about their daily lives and activities. This may, from time to time, result in a conflict between ensuring safety and maximising independence. Service users will be supported in their decisions to take reasonable risks.
Excellent service, very reliable, caring. I received just the support I needed. The Staff member was very kind and reassuring
Jane
Client
"
Herts Healthcare were very professonal and easy to deal with. The carer was attentive and pleasant and did everything we asked her to do more. Very easy people to communicate with using emails.
Mark
Client
"
In the 6 years of having working closely with at least 3 agencies, and 11 carers, this is the first time I have found carers who have been so sport on, loving, gentle, friendly, warm and genuine. They stick to the routine and my Nana is very happy as can be.
They are consistent, on time, work well together and so very helpful and positive. so gratefull and happy.
Anny
Client
"
As I got older, I realised that this service had made me happy in my own home.
Rose
Client